Sure you
think your vet visits go off without a hitch, but do you know how to be a good
veterinary client, the kind veterinarians rave about? Follow these suggestions to
participate as a vital part of your pet’s medical care, to ensure your pet gets
the most efficient care, and to always be greeted with beaming smiles.
Be prepared
Before you
arrive at the office with a sick pet, know your pet’s ins and outs. Without a pertinent
history from you, your veterinarian may need more diagnostic tests to sleuth
out the answer to the problem. That takes time and can cost you more in
veterinary bills.
Expect the
questions your vet is likely to ask you. Has your pet been eating? What types
and brand of food do you feed him? Is there diarrhea or constipation?
Bring evidence
Nothing is more
useful to your veterinarian as seeing something with her own eyes. Bring
evidence like stool samples, vomited material, and medications your pet is
receiving. Has your pet chewed on some unusual plant in the backyard? By all
means bring a sprig of that plant.
Document
video on your smart phone. This can be immensely helpful to your veterinarian to witness
behaviors that may be intermittent. I’ve been thankful when owners bring smart
phone video of seizures, separation anxiety behaviors, and respiratory ailments.
Video eliminates
misinterpretation by pet owners, and can permit a quick veterinary diagnosis.
Vomiting and regurgitating may look similar, but are caused by different
disorders. Pets strain to defecate with both diarrhea and constipation. Inspiratory
wheezing, coughing, congestion and reverse sneezing are often described
similarly by owners.
Trust valid resources
By all means
do your research in advance of your veterinary visit. Know what questions to
ask. But remember that the internet is abounding with both good and blazingly incorrect
information, some based on opinions and conjecture without any sound medical
basis. Pet owners who value Dr. Google’s opinion over their veterinarian, who
has examined their pet, could put their pet’s health care in jeopardy.
Confine your pet
Make sure
your pet is secure before entering the veterinary hospital. Don’t underestimate
the unpredictable things pets do in a noisy, crowded waiting room. Birds
fly off shoulders landing in snack zone of nearby dogs. Dogs instigate fights,
and cats flee the waiting veterinary staff’s arms. Pay attention to where your
pet is and don’t allow your pet to approach other animals without the owner’s
consent. Some animals are there because they are sick, and could bite in
unfamiliar surroundings.
Dogs should
be on a secure leash. Flexi leashes are dangerous in the veterinary hospital
allowing dogs to bolt quickly toward another dog, or to entangle limbs of humans
or other animals in the waiting room. Cats and exotic pets should be secured in
an appropriate pet carrier.
If you have a pet that has been or could be aggressive to veterinary
staff…absolutely share that information before the visit starts. Veterinarians look
out for the safety of people in their employment and appreciate a heads-up in
advance to avoid potential staff injury.
Optimize your face time
So now you
are in the exam room with the doc, so make the most of it. Put the cell phone
away, and by all means…don’t waste time taking a phone call if medical staff is
standing in front of you.
Avoid
distractions that will limit your ability to communicate with your
veterinarian. This might include a roomful of boisterous children or other
pets. If possible, arrange child care or pet sitting so your sick pet gets
prime attention and you don’t miss any details of the visit.
Emergencies happen
At the vet
office, we recognize how valuable pet owner’s time is and try to minimize the
wait. But recognize that emergencies are unforeseen and create delays for other
pet owners. Most folks understand that emergencies happen and are accommodating
during situations as this.
But making a
scene or outburst about your wait time, while the veterinary staff tends to a
critical pet is just inconsiderate. Recognize that one day your pet could be in
that same place and you would be appreciative that your pet’s medical emergency
was triaged ahead of the waiting routine appointments.
Don’t attack the messenger
Emotions can
run high when you have a sick or injured pet, but it isn’t an excuse to be
abusive to hospital staff. Obscene language and overly aggressive behavior
doesn’t help your pet get the care she needs, nor does it endear yourself to those
people working hard for your pet’s health.
Own your own reality
Pet owners
have the daunting responsibility for the health and well-being of pets in their
care. That means accepting the level of veterinary care you can pursue, and recognizing
choices if finances are limited. Pet insurance can help defer the cost of veterinary
care, but there isn’t government sponsored Obamacare for pets.
Don’t blame
your veterinarian for your pet’s health maladies, or expect her to cover the
costs of treatment. People in the veterinary field do what they do because they
love animals, but they shouldn’t be expected to take financial responsibility
for everyone’s pets. I once heard a veterinary colleague respond to an client’s question, “Doc, why can’t you just do my Sasha’s surgery for free?”
His response was, “Because my staff needs to get paid and my kids need shoes.”
Recognize that veterinary offices aren't lending institutions, but rather are
small businesses with pressing bills, just as anyone.
Share your feedback
Share
feedback with the hospital management about service excellence or shortcomings.
Every hospital appreciates the opportunity to improve, or the chance to pat
staff on the back.
Share your
pet’s photo or success story with your veterinary hospital’s web page or social media
sites. It means a lot to staff members to see a pet doing well after recovering
from a harrowing medical crisis in which they were able to assist.

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